Flagship Service
Healthcare IT Consulting
Dynamic, results-driven Healthcare IT leader with 20+ years of experience, passionate about solving challenging problems and uncovering root causes. Excels at partnering with clinicians, operational leaders, and IT teams to implement and maintain complex software systems. Known for analytical prowess, innovative thinking, and building strong relationships.
Leverage healthcare IT expertise and technical skills to drive innovative solutions that enhance operational and analytical efficiency, improve patient outcomes, and support healthcare organizations' success.
Areas of Expertise
What Rob brings to the table
Epic Experience
Deep Epic platform expertise
- Epic Technical Services & Implementation
- EpicCare Ambulatory (Epic certified)
- Phoenix Transplant (Epic certified)
- Reporting & Optimization
- Data Conversion
Technical Skills
Tools of the trade
Professional Experience
20+ years in healthcare IT
Hummingbird Health
Feb 2025 – PresentMadison, WI
Independent consulting engagement via Feanomenal Solutions
Analytics Engineer
Feb 2025 – Oct 2025- Partner with operational leaders to define and refine reporting requirements.
- Map reporting needs to source data.
- Collaborate with pipeline engineers to prepare datasets.
- Develop SQL queries, views, and functions for Power BI dashboards.
- Validate data accuracy with stakeholders.
- Use Azure Fabric and Azure DevOps for data workflows, version control, and deployment.
CallMiner
Feb 2026 – Present- Active build and support of the CallMiner application for multiple customers, including custom reports, etc.
- SQL reporting and analytics of CallMiner data via MS Fabric.
- Pairing CallMiner data with telephony systems such as Genesys and Talkdesk.
Healthcare Access Call Centers
Feb 2026 – Present- Work with organizations to optimize their call centers using call data analysis.
- Work with a team to create an AI/LLM-driven infrastructure to support this analysis and draw insights from calls.
- Build and maintain custom web applications supporting this work, using modern AI-assisted tooling (VS Code, Claude Code) and modern web app deployment technology.
Extract Systems / Vyne Medical
Nov 2015 – Dec 2024Madison, WI
Acquired by Vyne Medical, Aug 2024
VP of Professional Services, Lead Solutions Architect
Nov 2015 – Aug 2024- Led sales demos and partnered with healthcare organizations on workflow analysis and solution design.
- Managed professional services and data capture teams.
- Spearheaded HealthyData for HIM workflows.
- Designed dashboards and automated reports via SQL.
- Directed UI and workflow configuration.
- Designed HL7 interface integrations using Corepoint.
Lead Extract Solutions Architect
Aug 2024 – Dec 2024- Continued solutions architecture work post-acquisition.
- Supported customers and drove system improvements.
Epic
Aug 2003 – May 2015Madison, WI
Phoenix Data Conversion Specialist and Director
Oct 2006 – May 2015- Founded and managed Epic's Phoenix platform data conversion process for transplant centers.
- Designed tools for data mapping and validation.
- Led complex conversions.
- Supervised data conversion team with R&D.
Phoenix Application Technical Services Division Leader
Sep 2006 – May 2015- Expanded customer base from 0 to 55 healthcare organizations.
- Delivered demos and managed escalations.
Technical Services Engineer
Aug 2003 – May 2015- Supported up to 8 hospital/clinic clients simultaneously worldwide.
- Designed and implemented Epic software fixes.
- Supported go-lives and user adoption.
The Yard Barbers
Mar 1996 – Aug 2003Clayton, OH
Co-founder, VP, Lawn and Landscape Supervisor
- Grew the business to 200+ clients and 8 employees.
- Doubled revenue annually for 4 years.
Education
B.S. Systems Analysis
Miami University, Oxford, OH
Magna Cum Laude, GPA 3.84
Ready to talk about your organization’s Healthcare IT needs?
Reach out directly at rob.a.fea@gmail.com or connect on LinkedIn.